Benefits of ATC’s White Glove Delivery Service
Our business is to ensure that we meet and exceed the most stringent requirements of our customers. We ensure that everything we touch is handled with precision and care. Everything from the people we employ to the equipment and transport we use is well equipped and certified to handle the job at hand.
Combining our traditional role as a final mile carrier with our white glove standard means that we are best positioned to meet your demands even if the schedule is a little tight. This service applies to all our segments.
Why Choose ATC as Your White Glove Delivery Service Provider?
European Partner Network
Having a network of European partners enables us to provide you with a white glove service whether you are a global logistics provider seeking a final mile service or you are a cloud service provider. We will also get to know the local area where you are based and will combine this knowledge with our training, experience, and attention to detail to ensure that we meet deliveries on-time, and place racks in final floor position as per your specifications.
Secure Transport of Equipment
We transport all your equipment from door to door by road and sea without transshipping and on time, every time. When we arrive at the destination, our team has already taken care of the security clearances making for a smooth and efficient delivery.
Lifecycle Management of Equipment
When your equipment reaches end-of-life, we manage the physical security requirements through our certified decommissioning service. We also keep a comprehensive record of everything we do and, with satellite GPS trackers in all our fleet, you can rest assured that your equipment is always in safe hands.
We are very proud to have a team who genuinely care for what they do and are committed to exceeding customer expectations at every touchpoint.
ATC’s White Glove Delivery Process
Step 1: Consultation
Our team hold a consultation with the client to understand the project scope and complete SLA.
Step 2: Site Survey
We deploy our site survey expert to the customer site to evaluate all areas where the delivery will take place on site to ascertain what equipment, truck types etc. will be required. No two sites are the same.
Step 3: Planning Meeting
Once the site survey is complete, our Team Leader hosts a planning meeting to run through what is required for the project and inform the client of timelines and requirements on their side to ensure a successful deployment.
Step 4: Pre-Check
72-48 hours prior to the delivery taking place, the team will gather again and the team leader will contact the client to ensure that all requirements are in place in advance of the delivery, such as, security clearance.
Step 5: Delivery
Our team arrive in advance of the delivery time and undergo a "Pre-Talk" dividing up the team into their respective roles so that they are ready for the final delivery fulfilment stage. Once on site, our planning office get a message to say that the team are on-site and this is reported back to the client to keep them fully informed on the status of their equipment.
“We earn our customers’ trust by getting the job done to the highest standards of safety, security, and reliability — every time. We value our client relationships, and it is critical to us every one of our customers is satisfied with the service we provide.”
Managing Director, ATC